How to mitigate error "anvil.server.RuntimeUnavailableError: Internal server error: Server runtime failed to start."?

Anvil Q&A
1

What I’m trying to do:
I am getting this error in Anvil and would like to stop it from occurring. It doesn’t look like it’s caused by a specific line

2

Can you provide more details about what you’re seeing? How long have you been seeing this? How often?

I see other reports of this error here and a couple other places on the forum:

Do you also see this error after periods of inactivity? Are you also using a Python 3.10 (Beta) server environment?

3

Was there a solution to this? Just started getting it tonight, as soon as I upgraded my account.

4

Is there issues with account subscriptions at the moment as I am having the same issue

@meredydd @stucork @jshaffstall @patricia I have emailed support regarding this issue as I need to get it looked at asap

1 Like
5

Not sure if pinging @staff @moderators will help

1 Like
6

Any reply to your email? My app/server is still down. Need it back ASAP.

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7

I am yet to receive any communication on this issue. Server still down for over 24 hours. No idea on resolution time @staff

8

I get it that you’re frustrated, but repeatedly tagging people on the forum is unlikely to get you any faster resolution. If you’ve emailed support then whoever is monitoring that this weekend will know about the problem. The chances are good that whatever is happening has the Anvil team scrambling to try to fix the problem.