Sending emails no longer working

Anvil Q&A
1

What I’m trying to do:

Send an email using anvil.email.send() but I am getting the following error:

Note: I am not on a trial account and I do use a custom SMTP server that works otherwise. Not changes to it have been made. Emails just stopped working.

anvil.email.SendFailure: 450 Trial accounts can only send emails to the administrator's email. #MS42225 Trial accounts can only send emails to the administrator's email. #MS42225
 (SMTPSendFailedException). You have enabled Custom SMTP for email sending - did you configure it correctly? You may need to provide a valid from_address.

What I’ve tried and what’s not working:

It was always working, until today. Now it gives me this confusing error.

Code Sample:

All I do is gather a few details from the user, compile them into a message and then fire off this command on the server

anvil.email.send(
        from_name="[Redacted] Emergency Notification",
        from_address="emergency@[redacted].com",
        to='a working email address',
        subject=f"EMERGENCY REPORTED",
        text=message
    )
2

Update:

I switched from Mailersend to ZeptoMail by Zoho. No more issue.

Anvil admins, any way we can clean up that error and make it a little better? Obviously there was an issue with my custom SMTP server but this error generated on anvil was less than helpful

1 Like