Inquiry regarding support response times / Account update request

Anvil Q&A
1

What I’m trying to do:
I am looking to update my account email address. I sent a request to the support team on Wednesday morning (Jan 7th) but haven’t heard back yet.

What I’ve tried and what’s not working:

  • Sent the initial request via the official support channel on Wednesday morning.
  • Followed up twice to check for an acknowledgement or an ETA, but haven’t received a response.

I understand the team is likely busy, but since it has been several business days, I wanted to check in here to ensure my emails are reaching the right place and that everything is running smoothly with customer service.

If a member of the team could take a quick look or let me know the current lead times for account changes, I’d greatly appreciate it!

Thanks!

3

Hi Richard,

Thanks for reaching out. We have responded to your request and just need a quick confirmation from your end to proceed.

Apologies for the delay, and thank you for your patience!

4

No worries on the timeframe, appreciate it’s still very early in the year. Just needed to get some key admin sorted!

My request has now been carried out, thanks for expediting this :+1:

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