Custom domain is getting SSL warnings in browser

Anvil Q&A
1

Hi all

My custom domain is loading my app, but browsers are throwing ‘not secure’ SSL warnings.

I’ve been using Anvil’s custom domain functionality with success for a while now for other apps, they have usually loaded without warnings and SSL was taken care of automatically by Anvil.

However, every time I used this in the past, the custom domain I used was a subdomain e.g. sub.domain.com

This time, I’m trying to set the custom domain as domain.com, so that when someone goes to https://domain.com, the app will load.

This has been partially successful - when I go to https://domain.com, my app loads - but it only does so after lots of messages from my browser saying the app is not secure, which would be a bad experience for my users.

The problem:

There does not seem to be any SSL set up on my custom domain, even though it is resolving to the app, which means the DNS has already propagated.

image

This never happened before, and the only difference is that I was using subdomains, so I’m wondering if it something to do with using a root domain vs. a subdomain, or if there is anything anyone can recommend to fix the issue.

Thanks,

Richard

2

This was resolved by Anvil support. SSL provisioning was taking a bit longer than usual for this domain, I asked support and it was sorted out.

2 Likes
3

Hi,
I am getting the same issue. Just to be clear to I need to contact support or will it resolve itself.
Thanks,
Andrew

4

Depends on how long it’s been. If it’s only been a day or two, be patient. If it’s been a week or more, an email to support seems reasonable.