Looks really great! I was going to use Outseta for my support site but I’d love to keep everything in Anvil.
The key challenge with maintaining something like this is maintaining the content itself in a user friendly interface. It becomes an app for admins just as much as customers.
I think you’d get a lot of use out of my chatbot example - using the content from the support site to add a little chatbot widget to it (basically supercharging the search bar).