Hi folks,
No need to jump to an email to support@ - this forum is the right place to go in the first instance! (@stefano.menci can go straight to private email, because his company has a support plan 
) We keep an eye on the forum, and will be looking into this.
If you encounter an internal error code, that’s usually enough for us to investigate. If we need extra details from you, we’ll reply to ask for them - if the relevant information is private, we might request an email to support@, but it’s a good idea to start here first.